On line by Credit Card

You can order on line 24 hours a day, 365 days a year. Our simple and secure on line credit and debit card payment service is provided by PayPal, a recognized and well established company. You can find full details of the PayPal user agreement by clicking here and privacy policy by clicking here. The privacy policy page also has details of how to contact them by phone and email with any questions you may have about the service. Further information about PayPal is available on their web site at www.paypal.com. PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.

How do I do it?

Simply click on the add to basket icon, which looks like this -

You can find an add to basket icon next to each of our products. This will open a new window with details of the piece including its name, item code and price. 

You can now choose to go to the checkout and make your payment or you can choose to continue shopping. If you choose to go to the checkout you will be asked for your delivery address, your credit or debit card details and your email address. You will also be asked to create a password - this will enable you to log on to the PayPal site and check the details of the transaction. You will also be able to make any future payments to any merchant that uses PayPal by simply logging in to your account. Click 'Continue' and your details will be processed. You will be sent a confirmation email by PayPal with details of your transaction. When your payment has been completed you will be returned to the Mexicana website. If you already have a PayPal account you can simply log in with your email address and password.

If you choose to continue shopping you will be returned to the page you were last viewing on the Mexicana website. You can return to your shopping basket at any time by clicking on the view basket icon which looks like this-

You can alter the quantity of any item in your basket by simply changing the quantity in the 'Qty' box and clicking 'Update Cart'.

You can remove an item by 'ticking' the Remove box and then clicking 'Update Cart'.

When you are happy with your selection click on continue to make your payment.

By Fax And Credit Card

U. K. Customers 07092 022 630

International Customers +44 1264 850 042

Click for a printable fax order form

By Phone And Credit Card

Our helpful and friendly team are available to take your order 24 hours a day - 7 days a week - 365 days a year.

Call 0845 009 90 90

Please have the following information ready when you call:

• The item code and product description
• Your Credit Card Details

We can accept your payment by Switch/Maestro, Solo, Delta, Visa and MasterCard over the phone.

By Snail Mail and Cheque or Credit Card

Click here for a printable postal order form

Make a note of the code and descriptive name (e.g.. NEC2E, Lapis Lazuli Necklace) of your order and send your cheque, made payable to Mexicana, to :-  

Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ

Please print your name, address, post code and telephone number ( in case of query).

Please be aware that we will need to wait for your cheque to clear before we can send your order. This will normally take about a week.

Exchange & Returns

Almost all of our customers are delighted with the quality, presentation and service they receive from us and we make every effort to portray an accurate image of our collection online. However, due to a combination of the nature of the internet and the vivid colours of some of the stones used in a number of our products this is not always possible. We can honestly say, and we are constantly reminded by our customers, that in most, if not all, cases the 'real thing' is not done justice by the internet photographs. 

Having said that, we do recognize that what you see may not be exactly what you were expecting so if, for any reason, you are unhappy with your purchase, we have a no questions asked returns policy. Simply put, if you are unhappy with your purchase for any reason just return the item(s) within one calendar month from the order date and we will refund the card that was used for the original order. 

If you would like to exchange an item, let us know what you would like instead and return the original item to us with a cheque (made payable to 'Mexicana')  for the difference if the cost of the replacement is higher. If the cost of the replacement item is lower, please return the original and we will send a cheque to you, made payable to the card holder who placed the order with us, along with the replacement item.

We do insist that you use the Royal Mail Special Delivery services to return the item(s) to us. Sadly we have found that almost every parcel that has been sent by any other service has gone 'missing'. The Service costs £4.60 for small packages and £5.05 for larger ones. Returns should be sent to-

Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ

Please be sure to keep the Special Delivery ticket which has the parcels unique tracking number on and to put your name and address on the back of the envelope to help the Post Office in case they misplace it.

If you have any questions at all please feel free to ask us either by email-
enquiries@mexicana.co.uk or by calling our help line on 0845 00 90 900 and we will do everything we can to answer you as quickly as possible.

We look forward to serving you.