Order On line by Credit Card

You can order on line 24 hours a day, 365 days a year. Our secure on line shopping cart offers you two payment options -

• Secure on line credit and debit card payment service, provided by SagePay.

• PayPal

How do I do it?

Simply click on the 'add to basket' icon, which looks like this -

You can find an 'add to basket' icon below the photo of each of our products, on the product details page. If you are ordering a ring or a pendant, please select the ring size or pendant necklace chain length before you click on the 'add to basket' icon.

When you click on the 'add to basket' icon you will be taken to your shopping cart, where you will see the name, item code and the price of the item.

Continue Shopping or Checkout

Checkout - When you are happy with your selection in your shopping cart, you can click on "checkout" to make your payment.

On the second page you will be asked for your billing address and you will be given the option to have your order delivered to an alternative delivery address. When you have entered your details, you will find the 'Continue' icon at the bottom of the form -

(Please note that we do ask for your telephone number as well. This is solely and exclusively for us to be able to contact you in the unlikely event that we have a problem with your order. We will never share, sell or otherwise distribute this, or any of your details with anyone, ever. Click here to see our Privacy Policy.)

On the third page you can add any additional questions, comments or remarks that you may have for us.

On the fourth page you can check that your order is correct and then select your preferred payment method.

PayPal - If you already have a PayPal account that you would like to use to make your payment, or if you would just prefer to use PayPal, just click on the grey PayPal box and you will be taken to the PayPal website where you can either login and make your payment or choose to make your payment by Credit or Debit Card.

SagePay - If you would like to make your payment with any of the following cards you can do so via Sage Pay.

Once your payment is complete, you will be sent an automated confirmation e-mail, with details of your order and an acknowledgement of your payment.

 

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Alternative Delivery Addresses and Sending Gifts

If you are buying a gift for someone else and you would like us to send the order directly to them, either in the U. K. or anywhere else, or you would like us to to send you your order to an alternative delivery address, such as your work address, we are very happy to do that for you, for free, but we do ask that you follow these guidelines -

When Ordering Online

On the second page of the online checkout you will be asked for your billing address and given the option to have your order delivered to an alternative address. Please complete your order details with YOUR card billing address and enter the alternative delivery address below. As part of the security checks that the Credit and Debit Card payment providers perform to validate genuine payments they verify that the payment card details correspond with the address given so, please DO NOT enter an alternative delivery address in the payment card billing address section, as this may cause your payment to be declined.

When Ordering By Phone

We do need both your card billing/home address and the alternative delivery address. Our secure telephone order payment system requires your address to verify that you are paying with your own card. The system can't process your payment without it. Just let the person who is taking your details know that you would like the order to be delivered to another address.

We will do everything we can to help you.

Order By Fax And Credit Card

U. K. Customers 07092 022 630

International Customers +44 1264 850 042

Click for a printable fax order form

Order By Phone And Credit Card

Our helpful and friendly team are available to take your order 24 hours a day - 7 days a week - 365 days a year.

Call 0845 009 90 90

Please have the following information ready when you call:

• The item code, product description and size where applicable
• Your Payment Card Details
• Your address
• Your phone number
• Alternative delivery address if you would like one

We can accept payment for telephone orders by Switch/Maestro, Solo, Delta, Visa and MasterCard.

Order By Snail Mail and Cheque or Credit Card

Click here for a printable postal order form

Make a note of the code and descriptive name (e.g.. NEC2E, Lapis Lazuli Necklace) of your order and send your cheque, made payable to Mexicana, to :-  

Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ

Please print your name, address, post code and telephone number ( in case of query).

Please be aware that we will need to wait for your cheque to clear before we can send your order. This will normally take about a week. 

International Orders

Customers who live outside the U.K. and/or Delivery Outside the U.K.

We can not process Credit or Debit Cards that are issued by banks outside of the U.K. and registered to a U.K. address over the phone. If your payment Credit or Debit Card is not issued by a U.K. bank and/or not registered to a U.K. address you MUST make your order and payment on-line, via PayPal.

If your payment Credit or Debit Card is issued by a U.K. bank and registered to a U.K. address, but you happen to be out of the U.K., you are welcome to order by phone or online, as you wish.

Please see "How To Order Online By Credit Card",  "How To Order By Phone and Credit Card" and "Alternative Delivery Addresses and Sending Gifts" above.

Exchange An Item

You are welcome to exchange an item because the one you have is the wrong size or just think that, having seen the one you ordered, you would prefer an alternative. To exchange an item, please send the original item to us, within sixty days from the date of your order, along with a covering note with your details, including your name and address, when you made your order and let us know which item you would like instead. If the price of the replacement item is higher than the original item, please enclose a cheque (made payable to 'Mexicana') , or cash, for the difference. If the cost of the replacement item is lower than the original item, we will refund the difference to the card used to make the original purchase.

We do strongly recommend that you use the Royal Mail Special Delivery service to return the item(s) to us as this is the only service offered by the Post Office that is insured against loss for jewellery items. The Service costs £5.05 for small packages and £5.50 for larger ones. If you prefer, you can also use the Recorded Delivery service, which costs about half the price but please do be aware that this service is not insured for loss for jewellery items. Please be sure to keep your Proof of Posting ticket, which has your parcels unique tracking number on and to put your name and address on the back of the envelope to help the Post Office in case they misplace it.

How To Return An Item For A Refund

We do strongly recommend that you use the Royal Mail Special Delivery service to return the item(s) to us as this is the only service offered by the Post Office that is insured against loss for jewellery items. The Service costs £5.05 for small packages and £5.50 for larger ones. If you prefer, you can also use the Recorded Delivery service, which costs about half the price but please do be aware that this service is not insured for loss for jewellery items. Please be sure to keep your Proof of Posting ticket, which has your parcels unique tracking number on and to put your name and address on the back of the envelope to help the Post Office in case they misplace it.

Returns should be sent to-

Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ