30 days no questions asked returns policy.
Almost all of
our customers are delighted with the quality, presentation and service they
receive from us. We have every reason to believe that you will be too because we make every effort to portray an accurate image of our
collection online. However, due to a combination of the limitations of the
colours that can be shown on internet, the colour settings of each and every
computer and monitor and the vivid colours of some of the stones used in a
number of our products this is not always possible. We can honestly say, and
we are constantly reminded by our customers, that in most, if not all cases,
the 'real thing' is not done justice by the internet photographs.
Having said
that, we do recognize that what you see may not be exactly what you were
expecting so if, for any reason, you are unhappy with your purchase, we have a
no questions asked returns policy. Simply put, if you are unhappy with your
purchase for any reason just return the item(s) within thirty days of your order date and we will either exchange the item for another of your
choice or refund the card that was used for the original order.
If you would
like to exchange an item, let us know what you would like instead and return
the original item to us with a cheque (made payable to 'Mexicana') for the
difference if the cost of the replacement is higher. If the cost of the
replacement item is lower, please return the original and we will send a
cheque to you, made payable to the card holder who placed the order with us,
along with the replacement item.
We do insist
that you use the Royal Mail Special Delivery services to return the item(s) to
us. Sadly we have found that almost every parcel that has been sent by any
other service has gone 'missing'. The Service costs £4.60 for small packages
and £5.05 for larger ones. Returns should be sent to-
Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ
Please be sure to keep the Special Delivery ticket which has the parcels
unique tracking number on and to put your name and address on the back of the
envelope to help the Royal Mail
in case they misplace it.
This
guarantee is in addition to your statutory rights and does not affect affect
them.
If you have any questions at all please
feel free to ask us either by email at
enquiries@mexicana.co.uk or by calling our help line
on 0845 00 90 900 and we will do everything we can to answer you as quickly as
possible.
Click here for details
of our Guaranteed Next Day Delivery Service and Standard Two Working Days
Delivery Guarantee.
We look
forward to serving you.
