Mexicana Silver Jewellery Online Jewellery Shop - Privacy Policy - We are committed to protecting your privacy, to using the information that we collect about you lawfully, ethically and in accordance with the SafeBuy Code of Practice You can bookmark and share this Mexicana Silver Jewellery page with any bookmark or social network!

Win How To Order Contact Us News About Us Source

Money Back Guarantee

http://www.mexicana.co.uk
is registered and assured with SafeBuy

5 leading reasons to buy from a SafeBuy member

You can be confident that you'll have a hassle-free online shopping experience. All members commit to:

  • Adherence to all relevant UK and EU laws with further benefits such as a minimum 14 day 'cooling off' period (where possible). Mexicana Silver Jewellery offers a 60 day 'cooling off' period.
  • Total privacy of personal data and security of credit card handling
  • Clear presentation of all costs including delivery charges and VAT
  • Effective communication systems with name and address and contact phone number
  • Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators

60 days no questions asked returns policy.

Almost all of our customers are delighted with the quality, presentation and service they receive from us. We have every reason to believe that you will be too because we make every effort to portray an accurate image of our collection online. However, due to a combination of the limitations of the colours that can be shown on internet, the colour settings of each and every computer and monitor and the vivid colours of some of the stones used in a number of our products this is not always possible. We can honestly say, and we are constantly reminded by our customers, that in most, if not all cases, the 'real thing' is not done justice by the internet photographs.

Having said that, we do recognize that what you see may not be exactly what you were expecting so if, for any reason, you are unhappy with your purchase, we have a no questions asked returns policy. Simply put, if you are unhappy with your purchase for any reason just return the item(s) within sixty days of your order date and we will either exchange the item for another of your choice or refund the card that was used for the original order.

If you would like to exchange an item, let us know what you would like instead and return the original item to us with a cheque (made payable to 'Mexicana')  for the difference if the cost of the replacement is higher. If the cost of the replacement item is lower, please return the original and we will send a cheque to you, made payable to the card holder who placed the order with us, along with the replacement item.

We do strongly recommend that you use the Royal Mail Special Delivery service to return the item(s) to us as this is the only service offered by the Post Office that is insured against loss for jewellery items. The Service costs £4.95 for small packages and £5.40 for larger ones. If you prefer, you can also use the Recorded Delivery service, which costs about half the price but please do be aware that this service is not insured for loss for jewellery items.

Items to be exchanged should be addressed to-

Mexicana
P.O. Box 1411
Marlborough
SN8 3WZ

Please be sure to keep your Proof of Posting ticket, which has your parcels unique tracking number on and to put your name and address on the back of the envelope to help the Post Office in case they misplace it.

This guarantee is in addition to your statutory rights and does not affect affect them.

If you have any questions at all please feel free to ask us either by email at enquiries@mexicana.co.uk or by calling our help line on 0845 00 90 900 and we will do everything we can to answer you as quickly as possible.

Click here for details of our Guaranteed Next Day Delivery Service and Standard Two Working Days Delivery Guarantee.

We look forward to serving you.

 

 

  PayPal Verified - Secure transactions  
           

Mexicana Silver Jewellery

© Mexicana Silver Jewellery | PO Box 1411, Marlborough, SN8 3WZ | (0845) 601 5617
home | privacy policy | site map | enquiries@mexicana.co.uk | links